Privacy Policy

How we handle your information

Overview

This Privacy Policy describes how TruFinity ("we," "us," or "our") collects, uses, and shares your personal information, particularly concerning mobile contact data, when you use our website, trufinity.ca, or our services.

Mobile Information

When you submit your phone number to us (including through our website forms or during the service scheduling process), you consent to receive text messages from TruFinity. These messages may include service reminders, appointment confirmations, updates regarding your inquiries, or marketing messages. Message and data rates may apply. We are committed to protecting your mobile information.

1. No Sharing for Marketing/Promotional Purposes

TruFinity does not sell, rent, or share your mobile information, including any opt-in data and consent, with third parties or affiliates for marketing or promotional purposes.

2. Permitted Sharing

Information may be shared with subcontractors in support services, such as customer service providers, solely for the purpose of fulfilling the services you requested.

3. Data Usage

Your phone number will only be used to communicate with you regarding your services or inquiries with TruFinity. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Opt-Out

You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from us.

Information We Collect

In addition to mobile information, we collect:

1. Contact Information

Name, email address, mailing address, and other contact details when you schedule a service or contact us.

2. Service Information

Details about the services you schedule or inquire about.

3. Technical Data

Information about your device and how you interact with our website, such as IP address, browser type, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

2. To process and confirm appointments and service requests.

3. To communicate with you, including for customer service and support. 4. To send marketing and promotional communications, in compliance with applicable laws (and only where you have explicitly opted in).

Your Rights

You have the right to access, correct, or delete your personal information, subject to certain exceptions. You also have the right to opt-out of marketing communications.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page. If you have any questions about this Privacy Policy, please contact us at: Email Address: service@trufinity.ca Head Office: 104-470 Neave Ct, Kelowna, BC V1V 2M2